If you installed the game on another drive, just navigate to that drive.Īfter you delete the Persistent file, relaunch the game to check to see if the problem persists. Note: the C:\ drive is the default drive where Genshin Impact is installed. Open the game directory, then navigate to the following path where you can find the Persistent file:Ĭ:\Program Files\Genshin Impact\Genshin impact Game\GenshinImpact_Data Method 2: Delete the Persistent fileĭeleting the Persistent file in the Genshin Impact directory can increase the load speed of the game. If deleting dump files doesn’t resolve the problem, you can try deleting the Persistent file. Tip: The name of dump files would be something like “DumpFile-.dmp” and “DumpFile-zebrowser-.dmp”. After that, Windows will search for any files with the words “dumpfile” in Genshin Impact’s directory. The default directory is C:\Program Files\Genshin Impact.ģ) Type “ dumpfile” in the search box then press Enter. To do that:Ģ) Navigate to the Genshin Impact directory. You can try to do that as well and see if it works for you (deleting this file won’t delete any data of your game). Some users have reported that they fixed the problem by deleting the dump files created in the Genshin Impact directory.
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